Privacy Policy

1. Introduction

WarmCandleHouse ("we," "our," or "us") is devoted to respecting your privacy. This document outlines our practices in managing your personal data when you navigate our website warmcandlehouse.site or interact with our yacht hiring services.

Utilizing our offerings implies your agreement to the practices detailed in this declaration. We adhere to privacy legislations comprising the Personal Information Protection and Electronic Documents Act (PIPEDA) along with other related Canadian privacy laws.

2. Data Collection

2.1 Personal Details

Personal details are gathered when you willingly supply them to us by engaging in activities such as:

• Reserving a yacht trip
• Reaching out to us through our website or phone
• Signing up for our newsletter
• Completing various forms on our site
• Participating in surveys or promotional events

The types of personal details collected may encompass:

• Identification and contact information (including email, telephone, residential address)
• Financial details for transactions (securely processed via external service providers)
• Preferences and needs related to yacht charters
• Contact details for urgent situations
• Special dietary needs or health-related information (if disclosed)

2.2 Information Collected Automatically

During website visits, we automatically gather certain information about your device and your visit such as:

• IP address and geolocation data
• Type and edition of browser utilized
• Web pages accessed and duration of visit
• Web sources that directed you to our site
• Details about your device (model, display resolution, etc.)

2.3 Cookies and Similar Technologies

For an improved user experience, we employ cookies and analogous tracking technologies, which assist in:

• Storing your preferences
• Analyzing site traffic and performance
• Delivering curated content
• Refining our service offerings

Your browser settings or our cookie consent prompt allow you to manage your cookie preferences.

3. Utilization of Your Data

We employ the information assembled for purposes such as:

• Service Fulfillment: Managing reservations for yacht charters, offering the services requested, and corresponding regarding your bookings
• Assistance to Customers: Addressing inquiries and providing support
• Financial Transactions: Facilitating payment processing and billing management
• Safeguarding and Security: Ensuring operational safety and fraud prevention
• Promotional Efforts: Sending information on promotions and company updates when you opt in
• Site Enhancement: Traffic analysis to enhance usability and functionality of our website
• Fulfilling Legal Obligations: Observance of enforceable laws and regulations

4. Disclosure of Information

Your personal information is neither sold nor disclosed to unrelated parties. However, under certain conditions, we might share your data:

4.1 Subcontractors

Information may be disclosed to vetted service providers aiding in functions such as: financial handling; site hosting and maintenance; email distribution; analytical and performance tracking; customer relation management.

4.2 Legal Compulsion

Your details may be disclosed if necessitated by law or to comply with legal proceedings, court orders, or inquiries into possible unlawful conduct.

4.3 Corporate Events

Should a merger, acquisition, or asset sale of the business occur, your information might be part of the assets transferred.

5. Information Safeguarding

We employ suitable preventive measures to secure your personal data from unauthorized intrusion, amendments, revelations, or destruction. These precautions include encryption, secure servers, regulated access, periodic reviews, and training sessions for staff.

Nonetheless, we acknowledge that no electronic transmission or storage medium is impermeable. Therefore, we can't provide an unconditional guarantee for the protection of your information.

6. Data Preservation

Your personal information is held only for the time necessary to serve the specified purposes or as mandated by law. Typical retention periods might be:

• Charter reservations: 7 years (tax/legal reasons)
• Promotional communications: Until you choose to unsubscribe or delete your information
• Site analytics data: 26 months
• Customer service interactions: 3 years following the final communication

7. Rights and Choices Available to You

You hold rights to access, rectify, erase (in accordance with legal constraints), transfer data, opt out of marketing, and manage cookies. To exercise these rights, you may contact us as detailed below.

8. External Service Utilization

8.1 Google Analytics

Google Analytics is applied to evaluate website activity. Opt-out is possible through the Google Analytics Opt-out Browser Add-on.

8.2 Interaction with Social Media

We may have links that connect to social platforms, which follow their respective privacy policies.

8.3 Payment Processing

Payment procedures are managed by third parties compliant with the PCI DSS standards.

9. Cross-Border Data Transfers

Your data may be transmitted to and managed within jurisdictions beyond Spain. We ensure proper protective measures in line with pertinent privacy laws.

10. Minors' Privacy

We do not cater our services to those under the age of 13, nor do we knowingly gather their information. If there is belief that a child has provided personal data, we urge immediate communication with us.

11. Updates to This Privacy Policy

Amendments to this Privacy Policy may happen to reflect shifts in our practices or the legal landscape. Notification of changes will occur through posting the updated document, notifying registered consumers, or an announcement on our website. Continued usage after the stipulated date signifies acceptance of the terms.

12. Communication Channels

For questions related to this Privacy Policy or our data handling methods, here's how to reach out to us:

13. Conformity with Google Ads User Consent Policy

We adhere to the user consent policies stipulated by Google Ads. You may revisit and alter tracking selections at any point via our cookie preferences.